FAQ

No. We rehearse language, sequencing, and tabletop props. Live switching stays inside your facility under your procedures.

Yes, when you register together. We ask for redacted diagrams and neutralized customer names before sharing in the room.

Primary materials are bilingual where safety terms demand it, with English scaffolding for mixed regional teams.

Travel, lodging, meals outside hosted lunches, and any third-party certification exams are excluded unless explicitly stated for a private engagement.

Moderators remove photos of customer floors, personal data dumps, and vendor trash talk. We keep critique specific and kind.

Yes, subject to seat availability and the refund windows described in our policy hub. Medical emergencies are reviewed individually.

We cannot promise reviewer outcomes. We prepare evidence storytelling and habits that many teams find helpful when evidence packs are examined.

We do not publish pass rates because our assessments are narrative and skills-based rather than multiple-choice gates.